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Return & Refund Policy



We accept order cancellation before the product is shipped (normally within 48hours). If the order is cancelled you will get full refund. Please do understand that We cannot cancel the order if the product is already shipped out.

2. Repair
All our products enjoy 12 months warranty,  if products under this period, dentalsuppliesshop.com provide repair at no cost, but customer should take the shipping freight. If over this period, we will charge very low for repair.

How can i find the warranty on my products
The Warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing or invoice for warranty purposes.


3. Return

1) We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

2) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

3) Customers will only be charged  for shipping costs of returns (if the item is in good condition); No restocking fee to be charged to the consumers for the return of a product.

For Faulty Or Damaged Item

1) All products purchased from dentalsuppliesshop.com come with warranties and are fully guaranteed.

2) There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team and give a full detailed description of the problem, as well as your Order Number.

3) Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.

4) If it is found that the item you received is faulty then we will exchange it at no cost to you.

5) If you have received an item that is damaged it is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles. We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

6) You must notify us within 7 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. After this time period your product's normal warranty applies.


Please Note:
We will still accept your item if you no longer have the original packaging, just as long as it is according to our Returns Policy click here(Faulty or Damaged items only). However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.

This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.


About the Shipping Fee

If the product comes with quality issues and you apply for a return with our customer service, we will be responsible for the returned shipping fee.

If the product has no quality problems and you just do not want it any more, we are sorry that you have to be responsible for the return shipping cost.


4. Refund

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A. No product problem but want to return back, partial refund will be credited, usually deduct shipping fright, service fees and return tax.

B. Product problems please return back with a cheap shipping company for exchange or refund.


Can I get full refund for cancellation orders?
1.  dentalsuppliesshop.com accept order cancellation under condition that the package do not shipped out yet.
2.  dentalsuppliesshop.com will refund you within 48 hours after order cancellation.
3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.

Can I get full refund for returned package?
1. dentalsuppliesshop.com offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24 Hours.
2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
3. For all returned packages with no quality problems,  dentalsuppliesshop.com will deduct the original shipping frieght from full refund.
4. For all packages outside of 30 days return policy, only partial refund will be credited.


If you have any problems, please feel free to contact us. We will reply to you as soon as possible.

Our online supporting time from 9:00 a.m to 5:30 p.m (China Time) EST 6 days a week.We respond to emails 7 days a week, 24 hours a day.If you have any problems, please feel free to contact us. We will reply to you as soon as possible.




Email---One-to-one communication would benefit a quicker answer for emails you sent.You can send an email to dentalsuppliesshop@aliyun.com. regarding what you need, which will be replied within 12 hours, 48 hours on weekends.


Phone call: +1 585-229-8298  (UTC+8 AM 10:00- PM 6:00  or  PST19:00- 3:00 )

(If the phone can get through, but no one answers it. In this case, our customer service may not be online.You can leave us a message and we will contact you soon once we recieve your message.)

If the phone can not be connected for the moment?


Factory and Customer Service Department:

3th Floor, Zone A, Guangdong New Light Source Industrial Base, Langsha, Shishanluo Village, Nanhai District, Foshan City, China

You can order online 24 hours a day. Also, it's open to customers all over the world, as long as DHL, EMS, USPS or FedEx can reach you. So wherever you are, you are welcomed to shop here at any time.

NOTE: Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address, so contact customer service first.